Services

Managed Application Support

We run, maintain, and improve your production applications under clear service levels, with US and India teams covering the hours you need.

Discuss this service

Focus: Run and improve
Engagement: Monthly managed service
Team: US and India support team

Who this is for

The people who usually bring us in for this work.

IT leaders whose internal teams spend their week on tickets instead of projects
Organizations with business-critical applications and thin support coverage
Teams inheriting systems after a vendor exit or an acquisition

What we deliver

What you have in hand when the work is done.

Incident, problem, and change management under agreed service levels
Follow-the-sun coverage from the United States and India
Monthly reporting on tickets, root causes, and improvement work
A backlog of fixes that reduce ticket volume over time

How we engage

A monthly managed service with service levels, a named delivery lead, and a quarterly review of scope and cost.

What changes

Predictable support cost and response times
Fewer repeat incidents as root causes are fixed
Internal teams freed for roadmap work